Terms and Conditions

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TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hive Active Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms ‘Hive Active’, ‘HA CrossFit’, ‘us’ or ‘we’ refer to the owner of the website; Hive Active Pty Ltd. Our ABN is 81 614 730 184. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of this website is for your general information and use only, and is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, no personal information will be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction or redistribution is prohibited other than the following:
    • You may print or download extracts for your personal and non-commercial use only
    • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
    • You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit content or store it in any other website or other form of electronic retrieval system.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New South Wales, Australia.

GENERAL TERMS AND CONDITIONS

In addition to our website terms and conditions, and our privacy policy, Hive Active Pty Ltd has the following general terms and conditions that govern Hive Active’s relationship with customers and clients. If you disagree with any part of these terms and conditions, please do not use our services.

The terms ‘Hive Active’, ‘HA CrossFit’, ‘us’ or ‘we’ refer to the owner of the website; Hive Active Pty Ltd. Our ABN is 81 614 730 184. The term ‘you’ refers to the user or viewer of our website.

MEMBERSHIP SUSPENSION/HOLD

While we love to see you every chance you get, we understand that sometimes life gets in the way!

You can request to put your payments on hold for a minimum of two weeks but up to four weeks a year if you are injured, busier than usual or spending time out of town.

Please let us know two weeks in advance of your hold period and we will arrange to suspend your payments. We’ll need a start and finish date as we will automatically restart your membership when your hold period is complete.

We can only put your membership on hold for a maximum of four weeks. Anything more is considered a cancellation, which will be carried out in accordance with your contract.

MEMBERSHIP CANCELLATION

Hive Active reserves the right to cancel a membership agreement at its discretion. The member may cancel their membership by giving Hive Active management a minimum of 14 days notice in writing prior to when you plan to finish coming to our facility.

If you decide to reactivate your membership in the future (and we hope you do), please be aware that our rates are subject to change and reactivation of your membership will be made at current rates.

WELLNESS

Hive Active reserves the right to refuse entry to anyone who presents with symptoms of illness, contraindications for exercise, or health conditions beyond our scope of practice. Should you arrive to train knowing you are unwell, Hive Active reserves the right to decline entry.

GIFT VOUCHERS

Hive Active offers you the ability to purchase Gift Vouchers. Gift Vouchers have an expiry period of 3 years, and can only be purchased for a specific dollar value. A gift voucher that is provided at no charge to guests, as part of a loyalty program, as part of a promotion or as a bonus to the purchase of products or services, donated for use in a fundraising appeal, or is for a good or service available for a limited time then it will expire at the date as noted on the voucher.

Hive Active gift vouchers can not be redeemed for cash.

CHANGE IN PERSONAL DETAILS/CIRCUMSTANCES

If personal details, including health status and medications taken, change all members need to inform Hive Active prior to their training session. If a member fails to do so, we can not be held responsible for adverse reactions to training undertaken.

EXCHANGE/RETURN POLICY

Products purchased from Hive Active with incorrect choice must be returned within 14 days unopened and with packaging in good condition in order for an exchange to be provided. Items purchased on sale can not be exchanged or returned due to incorrect choice. It is at the Manager’s discretion as to whether a product purchased that has damaged packaging, been opened and/or used, can be returned or exchanged.

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